Cyber City Casino
The operations of the Casino are conducted under the license number OGL/2024/649/0442.
The Casino is licensed and regulated by the Curaçao Gaming Authority.
The Casino operates under the jurisdiction of Curaçao.
To access the Casino, players must select a deposit amount, choose Zimpler as the payment method, and authenticate through online banking. Bank authentication will verify your identity and grant access to the casino account without a separate conventional registration form.
Identity verification is incorporated within the Zimpler banking process. Additional identification and source-of-funds documentation may be requested as part of standard procedures.
The Casino offers a variety of top games, including but not limited to Starburst, Book of Dead, and Divine Fortune Megaways.
The Casino collaborates with multiple software providers, including NetEnt, Play’n GO, Evolution, and Ezugi.
Available game categories include slots, Megaways, jackpot games, crash games, table games, live casino, and poker. The poker section includes Texas Hold’em, Omaha, cash games, scheduled tournaments, Sit & Go, and Twister Poker.
The Cyber Wheel facilitates three qualifying deposit levels:
To activate the Welcome Bonus, players must make a qualifying first deposit of €20, €50, or €100 to select the corresponding Cyber Wheel reward level. No promotional code is required.
Cash and cash-spin rewards do not have additional wagering requirements. The qualifying deposit will require a turnover of 2× to claim the wheel reward.
Regular promotions include the Poker MTT Marathon and Twister Sprint Leaderboard, which are focused on tournament play.
Loyalty cashback ranges from 5% to 20%, contingent on the player's tier and progression level.
Cyber Wheel cash-spin prizes are linked to the games Starburst, Book of Dead, and Divine Fortune Megaways, offering ranges of 10–500, 15–600, and 20–750 spins, respectively.
The maximum bet while qualifying for wagering is €5. Generally, slots contribute 100%, while live casino and table games contribute 10%; excluded games contribute 0%.
The Casino offers various tiers and their respective cashback percentages, as follows:
Players can earn experience points through gameplay to progress through loyalty levels and unlock higher ranks.
The loyalty program consists of 30 progression levels across six main tiers, beginning with Nomad and culminating in City Sovereign.
Players’ ranks may decrease due to inactivity. Cashback percentages and applicable limits increase with progression through the tiers.
Deposits can be made using Zimpler online banking, with a minimum deposit of €5. The Cyber Wheel requires a separate minimum qualifying deposit of €20.
Withdrawals are processed through Zimpler, returning funds to the bank account linked to the deposit. The minimum withdrawal amount is €10. Standard limits include €1,000 daily, €5,000 weekly, and €20,000 monthly. Processing usually occurs immediately or within one business day, although additional checks may extend this period.
Cyber Wheel rewards do not necessitate additional wagering requirements. The qualifying deposit requires a 2× turnover to claim the reward. The maximum qualifying bet is set at €5. Slots generally contribute 100%, while live casino and table games contribute 10%, and excluded games contribute 0%.
The minimum banking deposit is €5. The minimum deposit for the Cyber Wheel is €20. Players are permitted to set personal daily, weekly, and monthly deposit limits.
The minimum withdrawal amount is €10, with standard caps at €1,000 per day, €5,000 per week, and €20,000 per month. Higher limits may be arranged for VIP customers. Real-money deposits must meet at least 1× turnover before withdrawal, independent of the Cyber Wheel's qualifying requirement.
The Casino's website is designed to adapt to smaller screens, allowing players to access slots, the live casino, poker, and account management efficiently.
The Casino provides a dark, futuristic city-themed interface that organizes slots, live casino, poker, and rewards into distinct sections. Game search and category navigation tools assist players in locating titles.
To register via mobile, players must access the mobile website, select a deposit, choose Zimpler, and complete bank authentication to gain account access without a separate registration form.
Customer support is available via live chat and email. Formal complaints will receive acknowledgment within 24 hours, with a target response time of 14 days for standard matters and up to 28 days for more complex issues.
Live chat support operates daily from 11:00 to 23:00 GMT+2. Email support is also available outside of live chat hours. Assistance is provided in English.
Players may set daily, weekly, and monthly deposit limits. Reductions in limits take effect immediately; increases are subject to a 24-hour waiting period. Time-outs are available for durations ranging from 24 hours to 30 days. Extended self-exclusion options, including lifetime exclusion, are also available.